i-AD FAQ
General
1. What is i-AD?

i-AD is a cloud advertising platform that highlights your business’s advertisements on SaaS applications targeted at their respective users. i-AD is a convenient widget that can be fitted on almost all SaaS applications. Developers can easily plug i-AD on their SaaS and generate incomes from displaying the advertisements. The income can either offset user subscription fees or top up the profit of the applications.

2. Who can advertise on i-AD?

We welcome legal merchants from around the world to advertise on i-AD. Advertisements will be grouped by category so publishers can choose the categories of advertisements that suit them.

3. Where does i-AD display the advertisements?

i-Ad works together with SaaS. SaaS provides space in their application (web or mobile), and i-AD will flow in advertisements on the space provided. SaaS can decide spaces they want to display i-AD advertisements.

4. Can any apps become an i-AD space provider?

We welcome all apps from around the world to become i-AD space provider. Our programmers will work out the best solution that suits your SaaS applications.

5. Where does i-AD get the advertisements?

i-AD sources advertisements from all around the world. We work together with Google Ads and also have our own advertisers base.

6. Who are in control of the Ads content displayed in our space?

As space providers of i-AD, you are in control to make sure all the displayed advertisements are relevant to your applications. At the setting, you can choose where the ads will be displayed and filter ads content that will be shown on your apps. However, for ads that are sourced from Google Adwords/AdMob, they are under control of i-AD administrator which we make sure adults and drugs content will be filtered out.

i-Neighbour with i-AD
1. What is the relationship between i-Neighbour and i-AD?

i-Neighbour, a SaaS application, works together with i-AD. We allow i-AD to display their advertisements on our web and mobile application. However, only neighbourhood management who has agreed to join i-AD Space Provider will be part of this program. On the other hand, it means that NOT all neighbourhoods have to become an i-AD Space Provider. Only neighbourhood management that wants to earn extra income from providing ads space, will be displaying ads in their neighbourhood account.

2. How does i-AD benefit a neighbourhood?

By becoming an i-AD space provider, a neighbourhood will be earning extra income when the ads displayed in their neighbourhood are clicked and viewed. Every click and view counts and at the end, the accumulated incomes can be used to offset/contra their i-Neighbour subscription fee. Extra income can be withdrawn for other usage of the neighbourhood. This means that the neighbourhood could be using i-Neighbour for free by becoming an i-AD space provider.

3. As a neighbourhood management, I don't want to have any ads in my i-Neighbour App. Can I opt out of this i-AD program?

Yes, of course you can. But you will lose a tremendously easy way of generating extra income for your neighbourhood. Note that you can join i-AD space provider program anytime when you think you are ready.

4. Can I have full control on where the ads will appear as well as what kind of ads will appear on my i-Neighbour account?

Yes, neighbourhood management will have full control on where the ads will appear as well as what kind of ads will appear on your i-Neighbour account. Just go to "i-AD Setting" to carry out the necessary settings.

5. How much will a neighbourhood earn from becoming an i-AD space provider?

This is determined by the number of clicks and views generated from the users.

6.Can individual units within a neighbourhood opt out from providing space to i-AD?

No, once a neighbourhood management has decided to become an i-AD space provider, it means that the whole neighbourhood is joining the program. As such, income generated will be given to the management directly.

i-AD Space Setting
1. How can I change the setting of advertisement space allocation?

Go to your dashboard > i-AD > Setting. You can select the content of the advertisement shown on your account as well as the space that you want to provide i-AD in displaying the ad here.

2. Can I choose to display the ads on only the web version of my application?

Yes, you can do that at dashboard > i-AD > Setting. Only tick the space that you want to display the ads. However, you may lose a tremendous amount of income if you opt out of the mobile version because nowadays, users prefer mobile application than web version. Research shows that mobile users are spending 86% of their time on mobile apps (source). So it is advisable to also allow i-AD to display ads on your mobile application in order to maximise your i-AD income.

Earnings from i-AD
1. How to calculate earnings a neighbourhood gets from i-AD?

Earnings are based on impressions, clicks and views. It is calculated in a very complex formula and involved much statistics and calculations. After complicated calculation, you can view your neighbourhood's earnings and monitor the performance in real time on your dashboard.

2. Where can I monitor my earnings?

You can always monitor your earnings at your dashboard > i-AD > i-AD Stats.

3. How do I pay i-Neighbour subscription fees using the earnings from i-AD?

After your neighbourhood has become an i-AD Space Provider, when it is time to renew your license, you will receive an invoice from us. We will auto deduct the sum with your i-AD Credit, if your i-AD Credit is insufficient to pay the total of the subscription fees, you will need to pay the balance by Credit Card, Paypal or Telegraphic Transfer.

4. Can I choose not to pay i-Neighbour subscription fees using the earnings from i-AD?

Yes and No. The reason to have i-AD is to earn money to offset i-Neighbour subscription fees. So, first of all, the system will check if there is any outstanding payment to i-Neighbour from your side. IF there is no outstanding payment to i-Neighbour, you can leave the earnings in your account without using it (we call it "i-AD Credit"). Please note that i-Neighbour will not be giving any interest on your credits saved in the account.

5. Instead of using i-AD Credit to pay i-Neighbour subscription, can I withdraw the money and use it for other usage?

Yes and No. You can withdraw the available credits balance in the i-AD Credit Account to the neighbourhood authorised Paypal account, ONLY IF you have cleared all of your i-Neighbour subscription fees.

6. Can I leave the i-AD Credit in my account and not use it at all?

Yes, but i-Neighbour will not be giving out any interest to you based on the credits that you’ve saved in credit account. Note that you must use the available credits in your i-AD Credit Account to pay the subscription fees first and then only you can consider other options (keep it in your account or withdraw it).

7. How to pay my i-Neighbour subscription fees using i-AD Credit if I subscribe through a reseller?

When your reseller logs in to his/her reseller account, he/she will be able to view your i-AD Credit. If it is time to pay the subscription fees, he/she can request to deduct it from your i-AD Credit account. If there are any extra credits after paying the subscription fees, you can then request your reseller to withdraw the credits to your neighbourhood Paypal account or leave them in your i-AD Credit Account to offset future bills.

8. Are there any special requirements for all these transactions?

Yes, a minimum balance of MYR30 or USD10 must be in your i-AD Credit Account. Moreover, the "Available Credit" shown has already deducted the MYR30/USD10. And you also cannot transfer more credits than you actually have earned.

Payment Scenario Samples
Sample 1 - i-AD Credits more than the i-Neighbour yearly subscription fee
Sunshine Villa has signed up to be an i-AD Space Provider. By 30th July 2017, they will need to pay the yearly subscription fee to i-Neighbour - USD1200. Today is 15th July 2017, i-AD Credits of Sunshine Villa is USD1300. What can the management do with this i-AD Credits?

The management will receive an invoice and the amount due shown is already deducted the i-AD Credit. After deduction, there will be a balance of USD100 in i-AD Credit Account. The management can keep the USD100 balance in their i-AD Credit Account (no interest will be given) or call to request to withdraw them to the neighbourhood authorised Paypal account.

Sample 2 - i-AD Credits less than the i-Neighbour yearly subscription fee
Greenville Condominium has signed up to be an i-AD Space Provider. By 30th January 2018, they will need to pay the yearly subscription fee to i-Neighbour - USD800. Today is 15th January 2018, i-AD Credits of Greenville Condominium is USD200. What can the management do with this USD200?

The management will receive an invoice which shows the total subscription fee, amount of i-AD Credit that used to deduct the total and amount due that Greenville has to pay. They will need to pay the remaining USD600 of i-Neighbour subscription fee in other ways (such as Credit Card, Paypal or bank transfer).

Sample 3 - i-Neighbour subscribed via Reseller - i-AD Credits more than the i-Neighbour yearly subscription fee
Saville Apartment has signed up to be an i-AD Space Provider. By 30th March 2018, they will need to pay the yearly subscription fee to their reseller - USD800. Today is 15th March 2018, i-AD Available Credit of Saville Apartment is USD1000. What can the management do with this USD1000?

The Reseller will go to his/her reseller account and request to deduct USD800 from i-AD Credit of Saville Apartment. The management of Saville Apartment will receive the request notification from their reseller and upon approval, i-Neighbour will transfer the USD800 to the reseller. When there is no outstanding payment for reseller/i-Neighbour, the management of Saville Apartment can then request to withdraw the extra credits (USD200) to their authorised Paypal account or keep them in their i-AD Credit Account.

Sample 4 - i-Neighbour subscribed via Reseller - i-AD Credits less than the i-Neighbour yearly subscription fee 
Habitat Condo has signed up to be an i-AD Space Provider. By 30th April 2018, they will need to pay the yearly subscription fee to their reseller - USD800. Today is 15th April 2018, i-AD Available Credit of Habitat Condo is USD200. What can the management do with this USD200?

The Reseller will go to his/her reseller account and request to deduct USD200 from i-AD Credit of Habitat Condo. The management of Habitat Condo will receive the request notification from their reseller and upon approval, i-Neighbour will transfer the USD200 to the reseller. The Reseller will then settle the balance of the bill (USD600) with Habitat Condo off the system.

For Advertisers
1. Can anyone advertise in i-AD?

All legal merchants around the world can advertise in i-AD.

2. How much do I need to pay for signing up?

Signing up for i-AD is free. You only pay when someone clicks your ad to visit your website, or calls you. In other words, you only pay when your advertising is working.

3. How much does it cost for an advertisement campaign?

How much you invest is up to you. Just begin with a daily budget that you're comfortable with, then adjust as you go. Many businesses get off to a good start with a budget of at least $5 a day.

4. How does i-AD charge advertisers?

We charge by pay-per-view/impression or pay-per-click.

5. How much does pay-per-view/impression and pay-per-click charge at?

i-AD charges $0.001 per click, $0.001 per impression.

6. Can I start or stop my advertisement campaign anytime?

You can start, pause or stop your campaign and re-start whenever you like in i-AD.

7. Is there minimum duration for my ad campaign?

No, you can start and stop within a minute. We only charge when there are users viewing or clicking on your advertisement.

8. Where can I sign up to be an i-AD advertiser?

You can register as an i-AD advertiser at https://www.iadhub.com/join.

9. What are the procedures to sign up as an i-AD advertiser?

Go to https://www.iadhub.com/join , fill up the relevant fields and you are thus an i-AD advertiser then!

i-AD and i-Merchant
1. What is the relationship between i-AD and i-Merchant?

i-Merchants is the sub-app of i-Neighbour App, that provides a platform for merchants to promote and sell their products/services to the surrounding communities. Through i-Neighbour App, residents of a neighbourhood can view and search for services such as restaurants, laundry stores, convenient stores and etc from i-Merchants based on their location around their neighbourhood. 

i-AD is a cloud advertising platform that highlights your business’s advertisements on SaaS applications targeted at their respective users. When a merchant registers themselves at i-AD, they will get a free account in i-Merchants. If merchants of i-Merchants want to increase their visibility in i-Neighbour, they can advertise in i-AD which targets i-Neighbour (or other Apps) users.

On Subscription and Payment
1. How much does a neighbourhood need to pay in order to sign up as an i-AD Space Provider?

There is no subscription fee. Instead, a neighbourhood will be earning money by becoming an i-AD Space Provider.

2. How does i-AD pay a neighbourhood?

i-AD pays neighbourhoods that signed up to be i-AD Space Provider by credits (USD or MYR) and keep the credits in i-AD Credit Account. For how to pay subscription fee using i-AD Credits, you can refer to "Payment Scenario Samples" above.

3. Can a neighbourhood withdraw i-AD Credits?

Yes, they can withdraw the available credits in their i-AD Credit Account to the neighbourhood authorized Paypal account ONLY IF there is no outstanding subscription payment to i-Neighbour or their reseller.

4. Will i-Neighbour get the i-AD income that a neighbourhood earned?

Although i-AD Credit is prioritised to be used to pay off i-Neighbour subscription, i-Neighbour cannot take the i-AD income that a neighbourhood earned without the consent of the neighbourhood.

5. What happen if a neighbourhood that is signed up as an i-AD Space Provider has earned some income from i-AD, but does not use it to pay the i-Neighbour subscription fee? Can i-Neighbour still deduct the subscription fee from this neighbourhood i-AD Credit Account?

Yes. i-AD Credits is prioritised to be used to pay off i-Neighbour subscription fee. i-Neighbour SaaS Provider has the rights to request a neighbourhood management to transfer i-AD Credits as payment to i-Neighbour if they failed to pay i-Neighbour subscription fee on time. Shall there still be any outstanding payments after the deduction from the credit account, i-Neighbour reserves all rights to terminate or suspend the neighbourhood account.

On Privacy Policy
1. As an advertisement platform and provider, do you abide by a Privacy Policy?

Yes, and we adhere strictly to it. Click here to view our Privacy Policy.

2. Can i-Neighbour SaaS Administrator know how much my neighbourhood has earned from i-AD?

Yes.

3. Will the residents or unit owners know how much a neighbourhood has earned from i-AD?

No, only i-Neighbour SaaS Provider and neighbourhood management/admin will be able to see the i-AD Credit Account.

On Support
1. How do I get technical support for i-AD? Should I contact i-Neighbour or i-AD?

You can contact i-Neighbour. Our support portal can be contacted via email at support@i-neighbour.com for a swift reply. i-Neighbour support is available during office hours, i.e. Monday to Friday 9am to 5pm, Malaysian Time. You can also talk to our support team via SKYPE, please refer to Talk to us  to get more information. If there is any problem that cannot be solved by i-Neighbour support, we will forward the issue to i-AD Support Team.

2. I'm not familiar with i-AD. What is the best way to setup my account?

Setting up i-AD is very simple. We have prepared some simple guidelines for you.
For advertiser, please refer to guidelines for advertisers . We have also prepared Implementation Guide for Advertiser for your better understanding.
For space provider, please refer to guidelines for space providers . You can refer to Implementation Guide for Space Provider for more details. Follow the steps and you will eventually be led to complete your account setup. If you need further assistance, you can always contact i-Neighbour support.

On Termination
1. Can I stop being an i-AD Space Provider?

Yes. You can stop whenever you want. When you stop providing, there will be no more ads on your neighbourhood account. Thus, there will be no income from i-AD for your neighbourhood too. However, income generated before you stop your i-AD Space Provider role will be kept in your i-AD Credit Account.

2. Can I resume to provide i-AD Space after I stop?

Yes, you can resume anytime. After you reactivate your i-AD Space Provider role, i-AD will flow in ads in your designated space. Get ready to receive income from i-AD.