Refund Policy
Advertisers' Must-Know
You are entitled to request for a refund in the following cases:


1. Incorrect payment transaction.

2. You have spent for i-AD services less than you have prepaid. (Note that the balance/unused credits will be kept in your i-AD Credit Account. You can withdraw your i-AD Credits to your Paypal account after i-AD confirms that you have no outstanding payment to your subscribed SaaS App that works together with i-AD. You may be required to provide additional information or documentations in order for i-AD to confirm your identity, before any withdraw/refund request is processed.)

3. Actions forming the basis of the pricing model within your Ad Campaign are based on a Space Provider’s/Publisher’s fraudulent activities (i.e. the artificial increase of actions). In order to detect and prove Publishers’ fraudulent activities, you will be required to send i-AD, a weekly detailed report of sources/websites that you consider to be fraudulent. In case the Publisher’s fraudulent activities cannot be clearly identified based on your report, i-AD is entitled to request additional proofs from you. If you fail to submit a weekly report or additional proofs regarding the Space Provider’s/Publisher’s fraudulent activities, i-AD may refuse to give a refund and adjust your balance accordingly. In case you are using post-payment method and you are able to prove Space Provider’s/Publisher’s fraudulent activities pursuant to this clause, i-AD will not invoice you for the agreed actions based on Space Provider’s/Publisher’s fraudulent activities.

4. All refunds will be credited to Advertiser’s/Publisher’s i-AD Credit Account.

5. PLEASE BE AWARE THAT IF YOUR CONTRACT WITH i-AD IS TERMINATED DUE TO THE VIOLATION OF CONTRACT BY YOU (E.G. DUE TO YOUR FRAUDULENT ACTIVITY), i-AD IS ENTITLED TO A CONTRACTUAL PENALTY IN THE AMOUNT OF YOUR UNUSED BALANCE AND THEREFORE.

6. The English version shall always prevail in case of any discrepancy or inconsistency among other language translation.

Last updated: 6/9/2017